1. GENERAL
1.1. These terms and conditions apply to every agreement between Hypnotherapeut Rotterdam and the Client, unless the parties have explicitly deviated from these terms and conditions in writing.
1.2. These general terms and conditions apply to all services and deliveries of Hypnotherapeut Rotterdam, both for individuals and companies. Hypnotherapeut Rotterdam reserves the right to adjust or change these terms and conditions in the future.
1.3. If one or more provisions in these terms and conditions are invalid or should be declared void, the remaining provisions remain fully applicable. The parties will then enter into consultation in order to agree on the new provisions to replace the invalid and/or cancelled ones. As a result of this consultation, the purpose and scope of the original provisions will be taken into account where possible.
1.4. Hypnotherapeut Rotterdam is registered with the Chamber of Commerce under number 75905485.
1.5. Hypnotherapeut Rotterdam is registered with the professional organization BATC under number BR-02988.
1.6. Hypnotherapeut Rotterdam is registered with the AGB healthcare providers code: 90109071, AGB practice code: 90068083, which means that the Client may be able to reimburse part of the treatment costs through their health insurance company. Whether it's possible to reimburse treatment costs depends on the health insurer and the type of the health insurance coverage plan that the Client has purchased. The Client is liable for being informed about whether or not they are entitled to receive reimbursement from the health insurance provider, as well as for requesting reimbursement for the treatment independently.
2. AGREEMENT AND TREATMENT
2.1. The Client should first complete the intake form on the Hypnotherapeut Rotterdam website. After the online intake form is submitted, the Client will receive an email with a booking confirmation shortly.
2.2. After receiving the intake form, Hypnotherapeut Rotterdam contacts the Client to schedule an appointment for the treatment process.
2.3. Hypnotherapeut Rotterdam is free to refuse the Client's treatment based on compelling reasons, e.g., if Hypnotherapeut Rotterdam believes that the treatment would not be useful.
3. PRICES
3.1. All prices are in Euro.
3.2. Hypnotherapeut Rotterdam confirms the costs of a therapy session or treatment process via email.
3.3. Hypnotherapeut Rotterdam cannot be held responsible for incorrect prices, e.g., made as a result of typing, typographical or printing errors. No rights can be ensured based on incorrect price information.
4. PAYMENTS
A payment for a therapy session is made via bank transfer to the account number of Hypnotherapeut Rotterdam. The Client will receive the invoice via email before the intake interview or the therapy session. A cash payment prior to the treatment process is also possible.
5. CANCELLATION AND RESCHEDULING
5.1. The cancellation of a consultation must be done by the Client at least 24 hours in advance. If cancellation takes place within the specified 24 hours, the consultation price will be charged.
5.2. Hypnotherapeut Rotterdam reserves the right to reschedule appointments free of charge in the event of illness, incapacity for work, death or serious illness of the family members, as a result of which they cannot properly carry out the assignment.
5.3. If the Client does not attend a consultation without a prior cancellation, the consultation price will be charged in full.
6. LIABILITY
6.1. Participation in a hypnotherapy session is voluntary. Hypnotherapeut Rotterdam will be fully committed to properly conducting the sessions. The Client is responsible for themselves and their actions during and after the session.
6.2. Prior to the treatment process, the Client provides Hypnotherapeut Rotterdam with the requested as well as any other information that is or may be important for the correct implementation of the treatment, including, but not limited to, information about other treatment processes or therapies that the Client is following or medication that the Client is taking. The Client is also obliged to immediately inform Hypnotherapeut Rotterdam of any changes in their therapies or medication intake during the treatment process. Hypnotherapeut Rotterdam is not liable for any damage caused by Hypnotherapeut Rotterdam due to the incorrect or incomplete information provided by or on behalf of the Client.
6.3. The treatment process of Hypnotherapeut Rotterdam is not a substitute for other therapies or medicines. Changing or stopping medication intake or other treatment processes should always take place in coordintation with the Client’s treating doctor or therapist.
6.4. Hypnotherapeut Rotterdam is not liable for damage of whatever nature caused by Hypnotherapeut Rotterdam due to incorrect and/or incomplete information provided by the Client about their relevant physical disorders, current medication intake, work or leisure activities.
6.5. Hypnotherapeut Rotterdam is not liable for damage on the part of the Client caused by a psychological and/or physical condition present with the Client before the consultation starts.
6.6. Hypnotherapeut Rotterdam cannot be held liable for any indirect damage.
6.7. Hypnotherapeut Rotterdam is not liable for any damage of the Client’s property and/or the property of third parties, nor is it liable for any other damage, including personal damage (physical), study or business stagnation. The Client exempts Hypnotherapeut Rotterdam from all third-party claims in this regard.
6.8. The Client remains responsible at all times for decisions that they make based on the consultation, their own behavior and the consequences thereof. The Client exempts Hypnotherapeut Rotterdam from all third-party compensation claims in this regard.
7. WARRANTY
7.1. No method or therapy offers a 100% guarantee. Not everyone responds to therapy in the same way as to regular medication intake. No therapist is therefore able to guarantee the outcome of their therapy: no doctor, psychiatrist, psychologist, psychotherapist, or hypnotherapist can give such a guarantee. Thus, giving any guarantees regarding the therapy to the Client would therefore not only be incorrect, but also unethical.
7.2. Hypnotherapeut Rotterdam is not a doctor, psychiatrist, psychologist or nutritionist. Hypnotherapeut Rotterdam therefore does not make medical diagnoses, prescribe medicines or reduce medication intake, nor does it provide medical services or give dietary advice. All Hypnotherapeut Rotterdam’s therapies, on the other hand, are based on methods known, documented, and accepted in the official hypnotherapeutic practices.
7.3. Hypnotherapeut Rotterdam endeavors to perform the treatment with the all required care and expertise without being responsible for or bound by any specific result. The interest of the Client is of paramount importance when carrying out the treatment. Hypnotherapeut Rotterdam can only guarantee that it will do their utmost to help the Client. Part of the work also lies with the Client.
8. CONFIDENTIALITY
8.1. All Hypnotherapeut Rotterdam treatments are confidential. Hypnotherapeut Rotterdam will not provide the Client's details to third parties without the Client's prior consent, unless a legal obligation or professional regulation requires Hypnotherapeut Rotterdam to do so.
8.2. This confidentiality of information exchanged during the session is also expected of the Client.
8.3. If deemed necessary by Hypnotherapeut Rotterdam, it will communicate the Client's details to the Client's doctor or therapist.
8.4. The Client is not entitled to transfer any information, mp3s, advice, etc. provided by the Hypnotherapeut Rotterdam to third parties.
9. STATUTE OF LIMITATIONS AND LIMITATION PERIOD
In contrast to the statutory limitation and expiration periods imposed by the state law, the statute of limitations and expiration period of all claims and defenses against Hypnotherapeut Rotterdam is one year.
10. GOOD BEHAVIOR
During therapy sessions, the Client should behave properly according to generally accepted standards. If the Client continues to display inappropriate behavior after repeated warnings, Hypnotherapeut Rotterdam is entitled to refuse the Client access to the further sessions without giving reasons.
11. DISPUTE
In the event of a dispute, i.e. customer dissatisfaction with the methods used (or results obtained, see point above), reimbursement is not possible. Hypnotherapy is a collaboration between the Client and the hypnotherapist. So it is clear that the result is very dependent on the motivation and dedication and effort of the Client. Even though the hypnotherapist does their work correctly, and they give the right suggestions, a good result can only be obtained if the Client also accepts and takes these suggestions into account.
12. APPLICATION OF LAW AND DISPUTES
12.1. On all disputes of whatever nature that concern these general terms and conditions, only Dutch law applies.
12.2. If Hypnotherapeut Rotterdam and the Client are unable to resolve disagreements in reasonable manner and with the common efforts, the disagreement will be submitted to the competent court for mediation.
12.3. Hypnotherapeut Rotterdam is affiliated with the professional organization BATC and therefore meets the requirements of the Quality, Complaints and Disputes Care Act (WKKGZ):